Frequently Asked Questions

We provide an excellent shipping service with various options to suit your needs. Our flat rate shipping fee is approximately $6.30 USD, ensuring affordable delivery for most orders. Additionally, we offer an enticing benefit: free shipping on orders exceeding $100.00, excluding taxes. This means that if your order total exceeds the specified amount, you won't have to pay any shipping charges, allowing you to enjoy a convenient and cost-effective shopping experience.

We currently provide shipping services to over 25 countries worldwide. Some of the countries we ship to include Canada, the United States, the United Kingdom, Australia, France, Japan, Korea, and many more. We strive to ensure that customers from various regions can enjoy our products and services. 

Moreover, we are constantly working on expanding our shipping coverage to reach even more countries. Our team is actively collaborating with our trusted shipping partners to explore new avenues and extend our delivery services to additional destinations. We understand the importance of accessibility and are dedicated to broadening our reach in the near future.

On average, our delivery timeframe ranges from approximately 4 to 13 days. It's important to note that these timeframes are provided as estimates and are not guaranteed. While we strive to deliver your package within this range, there are various factors that may impact the actual delivery time.

If you have any concerns about the status of your package or require further assistance regarding its delivery, our customer support team is readily available to provide you with the necessary updates and assistance. We value your satisfaction and will work diligently to address any issues that may arise during the shipping process.

To fulfill your orders efficiently, we have multiple warehouses strategically located within the United States and China. The specific warehouse from which your order will be shipped depends on your location and the availability of stock. We aim to minimize shipping distances and transit times, ensuring a prompt delivery to our valued customers.

At Therapy Massager, our range of products is designed specifically to alleviate pain caused by strains, sprains, and conditions like osteoarthritis. We understand the impact that these conditions can have on daily life, and our goal is to offer effective solutions for pain relief and improved well-being.

Our product line includes a variety of innovative devices that target specific areas of the body, such as the neck and other body parts. These devices utilize advanced massage techniques to provide deep relaxation, stimulate blood circulation, and alleviate muscle tension. By using our products, you can experience relief from aches and pains, promoting a greater sense of comfort and mobility.

To purchase our products, please note that we do not operate physical stores. However, you can conveniently buy our products through our official website at Comfortable Neck and Body Massager online | Shop Now! – Therapy Massager (therapy-massager.com) .Our website provides a secure and user-friendly online shopping experience, allowing you to explore our product range, read detailed descriptions, and make purchases with ease.

By exclusively offering our products through our official online platform, we ensure that you receive authentic and quality items directly from us. Additionally, our website provides comprehensive product information, customer reviews, and frequently asked questions to assist you in making informed purchasing decisions.

Our primary aim is to ensure your utmost satisfaction with our therapy products, accompanied by exceptional customer service. In the event that you are not completely satisfied with your purchase for any reason, we offer a hassle-free return policy within 30 days from the date of product receipt.

To initiate the return process, simply contact our dedicated Customer Services Team at Contact – Therapy Massager (therapy-massager.com) or send an email to info@therapy-massager.com. They will guide you through the necessary steps and provide you with a return label to facilitate the return shipment.

When preparing the item for return, please ensure that it is carefully repackaged, including all cords, accessories, and documentation that were initially included with the product. This will help ensure a smooth and efficient return process.

Please note that our return policy applies only to items that have been purchased directly from our official website, www.therapy-massager.com. If you have obtained our products from any other retailer or source, kindly reach out to them for their specific return policy.

To initiate a return, please reach out to our dedicated Customer Support Team at info@therapy-massager.com. Kindly provide your order number to help us locate your purchase and expedite the process.

Once your return request is received, our team will take approximately 1-2 business days to process it. During this time, we will review your request and provide you with further instructions on how to proceed with the return shipment.

Upon receiving the returned item and verifying its condition, we will initiate a full refund for your purchase. Please note that the refund process may take approximately 7-10 business days to complete, depending on the payment method you used at the time of purchase.

We strive to ensure a smooth and efficient return process for our valued customers. If you have any additional questions or require further assistance regarding your return, our Customer Support Team is here to assist you promptly and address any concerns you may have.